<p class="p1">At <span class="s1"><strong>MXCar</strong></span>, we value the trust you place in us and are committed to providing you with high-quality services and a transparent user experience. This Refund Policy outlines the terms and conditions under which refunds may be granted for our products, services, and subscriptions.</p><p class="p2">&nbsp;</p><hr><h3><strong>1. Eligibility for Refunds</strong></h3><p class="p1">Refunds are considered only under the following circumstances:</p><ul><li><p class="p1"><span class="s1"><strong>Technical Issues:</strong></span> If a technical error on our platform prevents you from accessing a purchased service, and the issue cannot be resolved by our support team within a reasonable time.</p></li><li><p class="p1"><span class="s1"><strong>Duplicate Payment:</strong></span> If you were charged multiple times for the same product or service due to a payment gateway error.</p></li><li><p class="p1"><span class="s1"><strong>Service Not Delivered:</strong></span> If you purchased a service that was not delivered as described.</p></li></ul><h3><strong>2. Non-Refundable Services</strong></h3><p class="p1">The following are <span class="s1"><strong>not eligible</strong></span> for refunds:</p><ul><li><p class="p1">Subscription fees after services have been accessed or partially used.</p></li><li><p class="p1">One-time services that have already been fulfilled.</p></li><li><p class="p1">Promotional offers, discounts, or trial packages.</p></li><li><p class="p1">Refund requests made after the specified timeframe (see Section 3).</p></li></ul><h3><strong>3. Timeframe for Requests</strong></h3><ul><li><p class="p1">Refund requests must be submitted within <span class="s1"><strong>7 days of purchase</strong></span>.</p></li><li><p class="p1">Requests made after this period will not be considered.</p></li></ul><h3><strong>4. Process for Requesting a Refund</strong></h3><p class="p1">To request a refund, please contact our <span class="s1"><strong>Help Center or Support Team</strong></span> with the following details:</p><ul><li><p class="p1">Your full name and registered email address.</p></li><li><p class="p1">Transaction ID or order number.</p></li><li><p class="p1">A clear explanation of the reason for the refund request.</p></li></ul><p class="p1">Our support team will review your request and respond within <span class="s1"><strong>5–7 business days</strong></span>.</p><h3><strong>5. Refund Method</strong></h3><ul><li><p class="p1">Approved refunds will be processed using the <span class="s1"><strong>original payment method</strong></span>.</p></li><li><p class="p1">Depending on your bank or payment provider, it may take <span class="s1"><strong>7–14 business days</strong></span> for the refund to reflect in your account.</p></li></ul><h3><strong>6. Disputes &amp; Chargebacks</strong></h3><p class="p1">We encourage users to contact us directly to resolve any billing issues. Filing a chargeback with your bank or payment provider without giving us the chance to resolve the matter may result in suspension of your account.</p>